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Privacy Policy - Connections Cars

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Last updated: 13th January 2025

Connections Cars (“we”, “us”, “our”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights.

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1) Who we are

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Business name: Connections Cars
Contact email: enquiries@connectionscars.co.uk
Contact phone: 07855 859710
Business address: Buntens Barn, Newport, Saffron Walden, CB11 3PE

For the purposes of UK data protection law, we are the data controller for the personal data we collect.

 

2) What information we collect

 

We may collect the following information when you contact us, submit a form, request a business account, or make a booking:

Identity & contact details

  • Name, company name (where applicable), email address, phone number

Booking and journey details

  • Pick-up and drop-off locations, dates/times, flight/train details (if relevant), number of passengers, luggage details, special requirements (e.g., mobility support)

Business account details

  • Company billing details, accounts payable email, purchase order requirements, invoicing preferences, requested payment terms

Communications

  • Messages you send to us by phone, email, WhatsApp/SMS, website forms, or social channels

Website usage data

  • IP address, device information, browser type, pages visited, and interaction data (collected via cookies/analytics)

 

Special category data
We do not intentionally collect “special category” data (such as medical information). If you choose to share health-related details (e.g., mobility or assistance needs) to help us deliver the service safely and appropriately, we will treat it with additional care and only use it for that purpose.

 

3) How we use your information

 

We use your personal data to:

  • Respond to enquiries and provide quotes

  • Arrange and manage bookings (including meet & greet and itinerary planning)

  • Provide business account set-up and ongoing account management

  • Communicate booking confirmations, changes, and important service updates

  • Take payments or manage invoicing (where relevant)

  • Improve our website and services

  • Maintain safety, prevent fraud, and protect our business interests

  • Meet legal and regulatory obligations (e.g., licensing, insurance, record keeping)

 

4) Our lawful bases for processing

 

Under UK GDPR, we rely on the following lawful bases:

  • Contract: to provide the service you request or take steps before entering a contract (e.g., quotes and bookings)

  • Legitimate interests: to run our business efficiently, respond to enquiries, improve services, and prevent fraud (balanced against your rights)

  • Legal obligation: where we must comply with legal/regulatory duties

  • Consent: where you have given clear permission (e.g., certain cookies or marketing communications)

 

5) Marketing

 

We may send you service-related messages (e.g., booking confirmations) as part of delivering our service.

We will only send marketing messages (where applicable) if:

  • you have opted in, or

  • we are permitted to do so under applicable rules and you have the option to opt out.

You can opt out at any time by using the unsubscribe option (if provided) or by emailing enquiries@connectionscars.co.uk.

 

6) How we share your information

 

We do not sell your personal data.

We may share your data only when necessary with:

  • Drivers/operational staff to deliver your booking (sharing only the details needed to complete the journey)

  • Payment and invoicing providers (if you pay by card or we issue invoices)

  • IT and website providers (e.g., Wix and connected tools that host our website and forms)

  • Professional advisers (accountants, insurers, legal advisers) where necessary

  • Authorities where required by law (e.g., law enforcement or regulators)

 

7) International transfers

 

Our website platform and service providers (including Wix) may process data outside the UK. Where this happens, we ensure appropriate safeguards are used (such as adequacy regulations or approved contractual protections).

 

8) Data retention (how long we keep your data)

 

We keep personal data only as long as needed for the purposes described above, including:

  • managing bookings and accounts

  • resolving queries or complaints

  • meeting legal, tax, or insurance requirements

Typical retention periods may include:

  • Enquiries (no booking): up to 6–12 months

  • Booking records/invoices: up to 6 years for tax/accounting purposes
    You can ask us for more detail about retention by contacting us.

 

9) Keeping your data secure

 

We take reasonable technical and organisational steps to protect your information from loss, misuse, unauthorised access, or disclosure. Access is limited to those who need it for legitimate business purposes.

 

10) Your rights

 

You have rights under UK GDPR, including:

  • Access to the personal data we hold about you

  • Correction of inaccurate or incomplete data

  • Erasure (in certain circumstances)

  • Restriction of processing (in certain circumstances)

  • Objection to processing based on legitimate interests

  • Data portability (where processing is based on consent or contract and carried out by automated means)

  • Withdraw consent at any time (where consent is the basis)

 

To exercise your rights, contact: enquiries@connectionscars.co.uk.

You also have the right to complain to the UK Information Commissioner’s Office (ICO). (You can search “ICO make a complaint”.)

 

11) Cookies and analytics

 

We use cookies and similar technologies to make our website work properly and to understand how visitors use our site.

Depending on your Wix cookie banner settings, you may be able to accept or reject non-essential cookies. You can also manage cookies through your browser settings.

 

12) Third-party links

 

Our website may include links to third-party websites. We are not responsible for their privacy practices. Please check their policies before providing personal data.

 

13) Changes to this policy

 

We may update this Privacy Policy from time to time. The latest version will always be published on our website with the “Last updated” date.

 

14) Contact us

 

If you have questions about this policy or how we handle your data, contact:
Email: enquiries@connectionscars.co.uk
Phone: 07855 859710

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